Returns & Exchanges Policy
How do I return items?
Online refunds will be made to the original credit card or method of payment used for the purchase (credit, debit, cash,). You will receive a refund confirmation email once the return has been processed. It may take up to 10 business days after receipt of the return to be posted to your account due to banking processes.
For online returns by mail, our process is quick & easy. Please visit our Returns Centre, and follow the prompts to complete your return.
Make sure you enter your order number and postal code in the way that they show up on your order confirmation. i.e. If there are no spaces in your postal code on your order documentation, enter it that way in the Returns Centre.
Label(s) must be attached to return item(s). Ensure that no other label or tag is on the package to avoid any possible delivery issue or delay.
Shipping fees applied to the original online order will not be refunded unless the return is due to our error.
The shipping label will have our address pre-printed. Returns should be mailed to:
Classmark Clothing
22005 Cantara St.
Canoga Park
CA-91304, USA
Please take the package to your nearest US Post Office to ensure proper receipt and shipping of package.
Once received in our facility, item(s) will be inspected, and any item(s) returned with signs of obvious use may be subject to the return being rejected and the item returned to the customer at their expense.
Returns may take up to 30 days to be reflected on your statement.
The following items are excluded from the refund policy and will not be accepted for refund or exchange.
• Items worn, altered or washed
• Shipping Charges
• Gift Cards*
Refund & Exchange Policy
Online returns must be initiated within 30 days of purchase. Online refunds & exchanges will be made to the original credit card or method of payment used for the purchase.
Cancellations
Unfortunately, once an order has been placed online, we are unable to process an order cancellation. If you receive an order that you changed your mind about, please return it following the return instructions above.
Price Adjustment Policy
We offer a one-time price adjustment within 14 days of purchase when the original sales receipt is presented.
Price adjustments on orders placed online during "Free Shipping" events will not be accepted.
If a price adjustment that is granted takes the total of an order below our free shipping threshold of $99, the customer will be charged shipping.
To receive a price adjustment for merchandise purchased online, please contact Customer Service at 213-718-2658, or email support@bigbrofashionwear.com.